Support

Account

Your pirate is created the first time you play and, until you sign in, lives only on that device. Sign in from Account (Apple on iPhone and iPad, Google on Android) to keep it safe and to play it on another device of the same kind. Progress cannot move between iOS and Android. If that Apple or Google account already has a pirate, you get that pirate back, and the progress you made without signing in stays behind. A pirate that never signed in cannot be recovered.

Purchases

The Pirate Pass belongs to your account, so you need to be signed in with Apple or Google to buy it, and it follows you to any device where you sign in with the same account. Payments and refunds are handled by the App Store or Google Play, so request a refund from Apple or Google.

If you paid for the pass but it is not active, open the app again while signed in with the same account: a completed payment is applied on its own. If it is still not active, email us the order ID from your App Store or Google Play receipt and we will look into it.

Connection issues

Pirates requires an internet connection to play. If you're having trouble connecting to a match, check your network connection and try again. If the problem persists, it may be a temporary server issue. Wait a few minutes and try again. If the app shows Update, install the latest version from the store. If it shows Maintenance, the game is being worked on: try again shortly.

Gameplay

For how the game works, see the Rules. Common gameplay questions are answered in the FAQ.

Data and privacy

You can delete your account and everything stored for it from the app; the account deletion page has the steps, including how to request it without the app. To exercise any other right under applicable data protection law, email us at the address below. For full details, see our Privacy Policy.

Reporting a problem

Tell us what happened, roughly when, and on which phone and system version. A screenshot helps. Never send your Apple or Google password or your card or bank details; we never need them. We usually answer within a few days.

Contact

For any other questions or issues, email support@playpirates.com.